Responsibility & Disclaimer

Important Legal Notice

By using Shipzobuy's services, you acknowledge and agree to the limitations of liability and responsibilities outlined in this disclaimer. Please read carefully before using our services.

Service Limitations

Agent Service Disclaimer

Shipzobuy operates as an agent service that facilitates purchases from Chinese marketplaces on behalf of customers. We are not the manufacturer, seller, or distributor of the products purchased through our platform.

• We act solely as an intermediary between customers and Chinese sellers

• We do not manufacture, design, or control the production of any products

• Product descriptions and specifications are provided by third-party sellers

• We cannot guarantee the accuracy of seller-provided information

What We Are Responsible For:

Our Responsibilities

• Purchasing items from sellers as requested

• Providing warehouse storage and handling services

• Arranging international shipping and logistics

• Offering quality inspection services when requested

• Processing payments securely through our platform

• Providing customer support for our services

• Maintaining accurate records of transactions

Not Our Responsibility

• Product quality, authenticity, or specifications

• Seller delays, cancellations, or unavailability

• Product defects or manufacturing issues

• Customs seizure, duties, or import restrictions

• Carrier delays or shipping damage

• Changes in exchange rates or pricing

• Compliance with local regulations in destination countries

Product-Related Disclaimers

Product Authenticity

We cannot guarantee the authenticity of branded products purchased from third-party sellers. While our quality inspection service can identify obvious counterfeits, we are not liable for:

• Sophisticated counterfeit products that pass visual inspection

• Authenticity disputes arising after delivery

• Brand verification beyond visual inspection capabilities

• Legal consequences of purchasing counterfeit goods

Product Quality and Specifications

Product quality and specifications are determined by the original sellers and manufacturers. We are not responsible for:

• Variations in product quality between batches

• Differences between product photos and actual items

• Size, color, or material variations

• Product performance or durability issues

• Compatibility with local standards or regulations

Safety and Compliance

Customers are responsible for ensuring products comply with local safety standards and regulations:

• Electrical safety certifications (CE, FCC, etc.)

• Chemical composition and safety standards

• Age restrictions and safety warnings

• Import restrictions and prohibited items

• Professional or medical device certifications

International Shipping Disclaimers

Customs and Import Duties

International shipping involves customs procedures and potential duties that are beyond our control:

• Customs duties and taxes are the recipient's responsibility

• Customs may inspect, delay, or seize packages

• Import restrictions vary by country and product type

• We cannot guarantee customs clearance

• Duty rates and regulations may change without notice

Shipping and Delivery

While we work with reliable carriers, shipping involves inherent risks:

• Delivery times are estimates and not guarantees

• Weather, holidays, and force majeure events may cause delays

• Carrier handling and potential damage during transit

• Address accuracy is the customer's responsibility

• Remote areas may have additional restrictions or delays

Limitation of Liability

Maximum Liability

Our total liability for any claim arising from or related to our services is limited to the amount you paid for our specific services (excluding product costs, shipping fees, and third-party charges).

In no event shall our liability exceed the service fees paid for the specific order in question.

Excluded Damages

We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to:

• Lost profits or business opportunities

• Emotional distress or inconvenience

• Third-party claims or legal actions

• Data loss or system downtime

• Opportunity costs or alternative arrangements

• Punitive or exemplary damages

Customer Responsibilities

Before Ordering

• Research products and sellers thoroughly

• Understand import regulations in your country

• Verify product compatibility and safety requirements

• Check for any restrictions on specific product types

• Understand potential customs duties and taxes

After Ordering

• Provide accurate shipping information

• Monitor order status and respond to requests

• Pay any required customs duties promptly

• Inspect items upon delivery

• Report issues within specified timeframes

Force Majeure

We are not liable for delays, failures, or damages caused by events beyond our reasonable control, including:

Natural Events

• Natural disasters

• Severe weather conditions

• Earthquakes, floods, fires

• Pandemics or health emergencies

Political Events

• Government actions or regulations

• Trade wars or sanctions

• Political instability

• Changes in import/export laws

Technical Issues

• Internet or system outages

• Third-party service failures

• Cyber attacks or security breaches

• Infrastructure failures

Third-Party Services

Payment Processing

Payment processing is handled by Stripe, Inc. We are not responsible for payment processing errors, security breaches, or issues arising from Stripe's services. All payment disputes should be directed to Stripe's customer service.

Shipping Carriers

International shipping is provided by third-party carriers (DHL, FedEx, UPS, etc.). We are not responsible for carrier delays, damage, loss, or misdelivery. Claims for shipping issues must be filed directly with the carrier.

Chinese Marketplace Sellers

We work with independent sellers on Chinese marketplaces. We are not responsible for seller actions, product quality, delivery delays, or any issues arising from the seller-customer relationship. Sellers operate independently and are not our employees or agents.

Intellectual Property

Trademark and Copyright Disclaimer

We do not verify intellectual property rights of products sold through our platform. Customers are responsible for ensuring they do not infringe on any trademarks, copyrights, or patents.

• We do not guarantee products are free from IP infringement

• Customers assume all risks related to IP violations

• We may suspend services if notified of IP infringement

• Legal costs for IP disputes are customer responsibility

Data and Privacy

Data Security

While we implement industry-standard security measures, we cannot guarantee absolute security:

• No system is 100% secure from all threats

• Customers should use strong passwords and secure practices

• We are not liable for data breaches beyond our control

• Regular security updates and monitoring are maintained

Dispute Resolution

Resolution Process

1. Direct Resolution: Contact our customer service team first

2. Escalation: Unresolved issues may be escalated to management

3. Mediation: Third-party mediation may be required for complex disputes

4. Arbitration: Final disputes subject to binding arbitration

Jurisdiction and Governing Law

These terms and any disputes arising from our services are governed by the laws of Spain. Any legal proceedings must be conducted in the courts of Spain, and you consent to the jurisdiction of such courts.

Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access:

• Scheduled maintenance may temporarily interrupt service

• Technical issues may cause temporary unavailability

• We reserve the right to modify or discontinue services

• Service levels may vary during peak periods

Contact Information

For questions about this disclaimer or to report issues with our services:

Legal Department

Email: legal@shipzobuy.com

Response time: 5-7 business days

Customer Service

Email: support@shipzobuy.com

Live Chat: Available 24/7

Response time: Within 24 hours

Important: By using our services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer. If you do not agree with any part of this disclaimer, please do not use our services.