Privacy Policy

Your Privacy Matters

At Shipzobuy, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

Personal Information

• Name, email address, and phone number

• Shipping and billing addresses

• Payment information (processed securely through Stripe)

• Account preferences and settings

Order Information

• Products you search for and purchase

• Order history and transaction details

• Shipping preferences and delivery information

• Communication with our support team

Technical Information

• IP address and browser information

• Device type and operating system

• Website usage patterns and preferences

• Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

• • Process and fulfill your orders

• • Communicate order status updates

• • Provide customer support

• • Handle returns and refunds

Account Management

• • Create and maintain your account

• • Verify your identity

• • Personalize your experience

• • Send important notifications

Business Operations

• • Improve our services

• • Analyze usage patterns

• • Prevent fraud and abuse

• • Comply with legal requirements

Marketing (Optional)

• • Send promotional offers

• • Share product recommendations

• • Notify about new features

• • Conduct surveys and research

Information Sharing and Disclosure

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We May Share Information With:

• Service Providers: Shipping companies, payment processors (Stripe), and warehouse partners who help us deliver our services

• Chinese Sellers: Product information and shipping details necessary to complete your purchases

• Legal Authorities: When required by law, court order, or to protect our rights and safety

• Business Transfers: In the event of a merger, acquisition, or sale of our business

Data Security

Technical Safeguards

• • SSL encryption for all data transmission

• • Secure cloud storage with encryption at rest

• • Regular security audits and updates

• • Access controls and authentication

Operational Safeguards

• • Employee training on data protection

• • Limited access on a need-to-know basis

• • Regular backup and disaster recovery

• • Incident response procedures

Your Rights and Choices

Access and Correction

You can view and update your personal information in your account dashboard at any time.

Data Deletion

You can request deletion of your account and personal data by contacting our support team.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.

Data Portability

You can request a copy of your data in a machine-readable format.

International Data Transfers

As we operate internationally and work with Chinese suppliers, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers.

Data Transfer Safeguards

• • Standard contractual clauses with partners

• • Adequacy decisions where applicable

• • Regular compliance monitoring

• • Data minimization practices

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.

Essential Cookies

Required for basic site functionality and security.

Analytics Cookies

Help us understand how you use our website.

Marketing Cookies

Used to show relevant ads and measure effectiveness.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our website.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

General Inquiries

Email: privacy@shipzobuy.com

Phone: +34 662544990

Data Protection Officer

Email: dpo@shipzobuy.com

Response time: 48 hours