Customer Care

Complaint Form (English)

Shipzobuy Partners Contact (English / Chinese)

Shipzobuy & FrontierBuy Contact Forms (Shipzobuy English / FrontierBuy English)

Business Policies for Shipzobuy®, Shipzobuy Global®, TaoAI®, and ShipzoCare Insurance® 

General Terms & Conditions  (English / Chinese)

Privacy Policy (English)

Transport Policy (English)

Customs Policy & Disclaimer (English)

ShipzoCare Insurance Policy (English)

OEM Privacy Policy (English)

TaoAI Acceptable Use (English)

TaoAI Disclaimer for Sourcing & Responsibilities (English)

Responsibility Disclaimer for IP (English)

ShipzoCare Insurance Policy (English)

IP Report Form (English)*

Business Policies for FrontierBuy® 

Terms of Service (English)

Software Licensing Policy (English)

License Activation & Provisioning Policy (English)

Service Level Agreement (SLA) (English)

DISCLAIMER: FrontierBuy provides access to software licenses and licensing services supplied through third-party licensing channels. While FrontierBuy takes reasonable steps to source legitimate licenses, FrontierBuy does not warrant that a third-party vendor will recognize, validate, or continue to honor a license where the license has been obtained through a third-party source or channel outside the original license business control.  FrontierBuy works with licensing suppliers to provision software licenses. If a license purchased through FrontierBuy is subsequently revoked, invalidated, or otherwise becomes unusable due to an issue attributable to the licensing source, FrontierBuy will use commercially reasonable efforts to replace the affected license or provide an applicable refund or account credit. 

Vendor & Licensing Transparency Disclaimer (English)

External Companies Policies

Support Board Privacy Policy (English)

Stripe Privacy Policy (Automatic Translation)

Taobao Tmall  Group Report Form (Chinese)

Alibaba Anti-Counterfeit Alliance (AACA) (Chinese)

*Please note: IP reports can only be done by authorized agents or the company itself. Reports will not be handled.